Privacy Policy
Privacy Policy
Information about how we collect, use, and protect your personal data.
Introduction
Last Updated: May 31, 2025
This Privacy Policy describes how Zaikoos ("we," "our," or "us") collects, uses, and shares your personal information when you visit our website, use our mobile application, or interact with our services (collectively, the "Services"). This policy is designed to comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India. By using our Services, you consent to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect personally identifiable information, such as:
- Name and contact details (email address, phone number)
- Delivery address and billing information
- Account login credentials (encrypted passwords)
- Order history and food preferences
- Payment information (processed through secure payment gateways)
- Aadhaar number (only when required for government compliance)
- PAN details (for business accounts and tax purposes)
Usage Information
We automatically collect certain information about your device and how you interact with our Services:
- IP address and device information
- Browser type and version
- Pages you visit and features you use
- Time spent on pages and interaction information
- Location information (with your explicit consent for delivery)
- Device identifiers and mobile advertising IDs
- Network and connection information
How We Use Your Information
We use the information we collect to:
- Process and fulfill your food orders
- Provide and maintain our food delivery Services
- Improve and personalize your dining experience
- Communicate with you about orders, promotions, and updates
- Analyze usage patterns and improve our platform
- Prevent fraudulent transactions and enhance security
- Comply with legal obligations under Indian law
- Provide customer support and resolve disputes
- Send promotional offers and marketing communications (with consent)
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security audits. We comply with the reasonable security practices as required under Indian IT Rules 2011. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations under Indian law, resolve disputes, and enforce our agreements. Typically, we retain:
- Account information: Until account deletion is requested
- Order history: 7 years for tax and accounting purposes
- Payment data: As required by RBI guidelines
- Marketing data: Until you opt-out or withdraw consent
Your Rights
Under Indian data protection laws and our commitment to transparency, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information (subject to legal requirements)
- Object to or restrict the processing of your data
- Request portability of your data
- Withdraw consent for marketing communications
- File complaints with the appropriate data protection authority
To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days as per Indian IT Rules.
Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove such information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last Updated" date, and sending you an email notification (where applicable). You are advised to review this Privacy Policy periodically for any changes. Your continued use of our Services after any modifications constitutes your acceptance of the updated policy.
Compliance with Indian Laws
This Privacy Policy and our data practices comply with:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Consumer Protection Act, 2019
- Reserve Bank of India (RBI) guidelines for payment data
- Food Safety and Standards Authority of India (FSSAI) regulations
We are committed to protecting your privacy rights in accordance with Indian law. If you have any concerns about data processing, you may contact our Grievance Officer or file a complaint with the appropriate authorities.
Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:
Zaikoos
Email: hellozaikoos@gmail.com
Phone:+91 70677 77080